Privacy Policy

Introduction

EkoKeeper ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make purchases from us.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our website.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Order Information: Billing and shipping addresses, payment information, and order history
• Communication Data: Information you provide when contacting us for support or inquiries
• Marketing Preferences: Your preferences for receiving marketing communications

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, and navigation patterns
• Cookies and Local Storage: Shopping cart data, user preferences, and session information
• Analytics Data: Website performance and user behavior analytics

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: Process and fulfill your orders, send order confirmations, and provide customer support
• Account Management: Create and manage your account, process payments, and maintain your order history
• Customer Service: Respond to your inquiries, provide technical support, and resolve issues
• Marketing: Send promotional emails (with your consent), newsletters, and product updates
• Website Improvement: Analyze usage patterns to improve our website and services
• Legal Compliance: Comply with legal obligations and protect our rights and property

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, and fulfilling orders (e.g., Stripe for payments, ShipStation for shipping)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Consent: We may share information with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through Stripe
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality, including shopping cart and authentication
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Third-Party Services

Our website integrates with the following third-party services:

• Stripe: Payment processing and secure transactions
• Supabase: Database and authentication services
• ShipStation: Order fulfillment and shipping management
• Google Fonts: Typography and design elements

These services have their own privacy policies. We encourage you to review their policies to understand how they handle your information.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Updating the "Last updated" date at the top of this policy

Your continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: