Terms of Service

1. Introduction

Welcome to EkoKeeper ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at ekokeeper.com (the "Service") operated by EkoKeeper.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Service Description

EkoKeeper provides sustainable waste management solutions for reptile and exotic pet owners. Our services include:

• E-commerce platform for purchasing EkoKeeper products and accessories
• User account management and order tracking
• Customer support and technical assistance
• Educational content and care guides
• Newsletter and promotional communications
• Admin dashboard for business management

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions.

We reserve the right to terminate accounts, remove or edit content, or cancel orders at our sole discretion.

4. Data Collection and Privacy

We collect and process the following types of personal information:

• Account Information: Name, email address, phone number, and password
• Profile Information: Shipping addresses, billing addresses, and business information
• Order Information: Purchase history, payment details, and shipping preferences
• Communication Data: Contact form submissions, support requests, and newsletter preferences
• Technical Data: IP addresses, browser information, and usage analytics
• Payment Information: Processed securely through Stripe (we do not store full payment details)

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

5. Payment and Billing

All payments are processed securely through Stripe, a third-party payment processor. By making a purchase, you authorize us to charge your payment method for the total amount of your order.

Payment Terms:

• All prices are listed in USD unless otherwise specified
• Sales tax will be added where applicable
• Payment is due at the time of order placement
• We reserve the right to refuse or cancel orders for any reason
• Refunds are processed according to our Return Policy

6. Shipping and Delivery

We offer free shipping on orders over $50. Shipping times and costs are clearly displayed during checkout.

Shipping Terms:

• Orders are typically processed within 1-2 business days
• Delivery times vary by location and shipping method
• Risk of loss and title for items pass to you upon delivery
• We are not responsible for delays beyond our control
• Signature may be required for high-value orders

7. Product Information and Availability

We strive to provide accurate product information, including descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Product availability is subject to change without notice. If a product becomes unavailable after you place an order, we will notify you and provide options for cancellation or substitution.

8. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of EkoKeeper and its licensors. The Service is protected by copyright, trademark, and other laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

9. User Conduct

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Use automated systems to access the Service

10. Limitation of Liability

In no event shall EkoKeeper, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers and/or personal information
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses, or other harmful code that may be transmitted through the Service

11. Disclaimers

The information on this website is provided on an "as is" and "as available" basis. EkoKeeper makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website.

We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

12. Governing Law

These Terms shall be interpreted and governed by the laws of the United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: