EkoKeeper Warranty Information
We stand behind the quality of our products with comprehensive warranty coverage
Warranty Coverage
Comprehensive protection for your EkoKeeper investment
Standard Warranty
For all standard EkoKeeper products
Pro Warranty
For all EkoKeeper Pro products
What's Covered
Understanding your warranty protection
Covered Items
- • Manufacturing defects in materials
- • Structural integrity issues
- • Lid and insert mechanism failures
- • Ventilation system defects
- • Assembly and construction flaws
- • Product finish and appearance defects
Not Covered
- • Normal wear and tear
- • Damage from misuse or accidents
- • Cosmetic damage from cleaning
- • Damage from extreme temperatures
- • Modifications or alterations
- • Loss or theft
Warranty Process
- • Contact customer support
- • Provide proof of purchase
- • Describe the issue in detail
- • Submit photos if requested
- • Receive replacement or repair
- • Return defective item if needed
How to File a Warranty Claim
Simple steps to get your warranty service
Contact Us
Reach out via email, phone, or our contact form with your warranty claim
Provide Details
Include your order number, product details, and description of the issue
Review Process
Our team will review your claim and may request additional information
Resolution
Receive your replacement or repair, typically within 5-7 business days
Need to File a Claim?
Our customer support team is here to help with all warranty-related questions and claims.
Frequently Asked Questions
Common questions about our warranty program
How do I know if my product is still under warranty?
Your warranty period begins from the date of purchase. Standard products have a 90-day warranty, while Pro products have a 1-year warranty. You can check your purchase date on your order confirmation email or by contacting our customer support team.
What documentation do I need for a warranty claim?
You'll need your order number, purchase date, and a description of the issue. Photos of the defect are helpful but not always required. For Pro warranty claims, we may request additional verification.
How long does warranty service take?
Most warranty claims are processed within 2-3 business days. Standard warranty replacements typically ship within 5-7 business days, while Pro warranty customers receive priority processing and faster shipping.
Can I transfer my warranty to another person?
Warranties are non-transferable and are valid only for the original purchaser. The warranty is tied to the original purchase transaction and cannot be transferred to subsequent owners.
What happens if my warranty expires?
After your warranty expires, we still offer excellent customer support and may be able to help with repairs or replacement parts at a reduced cost. Contact us to discuss options for out-of-warranty service.